Frequently Asked Questions

Everything you need to know about shopping with BM25.

How long does shipping take?

Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare with our specifications for the perfect fit.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

BM25 is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% by 2025.

Can I change or cancel my order?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our support team.